Case Specialist Series – Norfolk Probate & Family Court

This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.

The Trial Court is committed to:

· the fair and impartial administration of justice;
· protection of constitutional and statutory rights and liberties;
· equal access to justice for all in a safe and dignified environment;
· efficient, effective and accountable resolution of disputes;
· prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.

This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.  The position titles revert to the entry level when there are vacancies.

ORGANIZATIONAL LEVELS:

This position is part of a series that includes a number of levels.  Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies.

Case Specialist I – This is the entry level position title within this series.  Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office

Case Specialist II – This is the second level position title within this series.  Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required.  They are also expected to perform administrative support functions.

Case Specialist III – This is the third level position title within this series.  Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required.

Case Specialist IV – This is the fourth level within this series.  Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required.  May also serve as a back-up to a Case Coordinator.

Case Specialist I Duties:

Provides customer service to attorneys, litigants, law enforcement personnel, and the general public.  This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures.  May use specialized communication skills in performing these duties;

Receives training and assists experienced users on MassCourts,  a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system;

Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders;

Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information.  Such functions may be performed in an office or in a courtroom;

Sends out notices to various parties and attorneys;

Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries;

Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures;

Receives, date stamps, sorts, and distributes incoming mail.  Processes outgoing mail;

Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts;

Maintains statistical data concerning cases processing activities;

Performs related duties as required.

Case Specialist II Additional Duties:

Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature.  May use specialized communication skills in performing these duties;

Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court’s automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor;

Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required;

Serves as a “floating case specialist” who is able to perform complex case processing functions within other major work units as required;

Performs all of the duties of the lower level within this series as required.

Case Specialist III Additional Duties

Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information.  May use specialized communication skills in performing these duties;

Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court’s automated case processing system as necessary;

Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions;

Assists in the training of new employees and in the ongoing training of other employees;

Serves as a “floating case specialist” who is able to perform advanced case processing functions within all of the major work units of an office as required;

May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court;

Performs all of the duties of the lower levels within this series as required;

Case Specialist IV Additional Duties:

Provides customer service to attorneys, litigants, law enforcement personnel, and the general public.   Capable of handling the most unusual and complicated inquiries within established guidelines.  May use specialized communication skills in performing these duties;

Performs the most complex case processing functions within established guidelines, either manually or using the court’s automated case processing system as necessary;

Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems;

Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court’s automated case processing system as necessary.

Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor’s review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files;

Provides assistance to staff using word processing and other software applications, such as the court’s automated case processing system.

May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court;

May serve as a back-up to a higher level series;

Performs all of the duties of the lower levels within this series as required.

These are the minimum requirements necessary to apply for a position of Case Specialist.

Case Specialist I Requirements:

Graduation from high school or its equivalent.

Some general clerical or customer service experience.

Ability and experience using personal computers, including word processing software such as MS Word.  Experience with spreadsheet software such as MS Excel is preferred.

General knowledge of modern office practices and procedures.

Ability to serve the public and others with business with the court in a courteous and professional manner.

Ability to learn the procedures and functions, manual and automated, of the office to which assigned.

Ability to understand and follow verbal and written instructions.

Ability to perform routine data entry at an acceptable rate of speed.

Ability to establish and maintain effective working relationships with court staff.

Ability to communicate effectively with others.

Case Specialist II Additional Requirements:

A minimum of two of years of experience as a Case Specialist I.

Demonstrated understanding and training in the court’s automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned.

Working knowledge and ability to effectively use MassCourts or other court used automated case management system.

Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents.

Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information.

Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines.

Case Specialist III Additional Requirements:

A minimum of two years of experience as a Case Specialist II.

Considerable working knowledge of case processing using MassCourts or other court used automated case management system.

Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office.

Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports.

Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions.

Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information.

Demonstrated ability to process complicated cases from beginning to end.

Demonstrated ability to work without close supervision.

Case Specialist IV Additional Requirements:

A minimum of two years of experience as a Case Specialist III.

Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end.

Considerable working knowledge of all case processing using MassCourts or other court used automated case management system.

Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session.

Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets.

Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information.

Demonstrated ability to function as a resource person.

Demonstrated ability to prepare statistical and written reports.

Demonstrated ability to train employees.

PLEASE NOTE:
Employment is contingent upon passage of a criminal record check.